What type of support does Helius offer?

It is crucial for me to have an avenue to get support and have my queries answered in a timely manner. Would Helius be able to support me with this?

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Helius offers the fastest response times in the industry.
With our free and developer plans, you can access 24/7 support through our Discord.
Business, Performance, and Enterprise customers receive 24/7 priority support through dedicated Telegram or Slack channels.